Harford County DES To Take Over Aberdeen Police Call-Dispatch Services Starting October 1

ABERDEEN - Beginning Sunday, October 1, 2023, at 7:00 a.m., the Harford County Department of Emergency Services (DES) will permanently take over call-taking and dispatch functions for the Aberdeen Police Department.

Officials have emphasized that despite the shift in call-taking and dispatch responsibilities to DES, the public's experience in contacting police for assistance should remain largely unaffected.

When residents require police intervention, they should continue dialing 410-272-2121 and select option 1. However, one notable change will be the line of questions from DES call takers, which may be more comprehensive than before. This step is designed to ensure that the call takers gather all the necessary details, thus assigning the appropriate response priority.

For non-emergency needs or specific department services, citizens can use the same phone number, 410-272-2121, and navigate through the prompts. A dedicated phone attendant system has been set up to guide callers to the appropriate division or personnel.

According to the Aberdeen Police Department, the transition aims to bolster the city's communications framework as Aberdeen continues to develop and expand. Consolidating communication functions with DES leverages their specialized expertise, ensuring the community maintains access to top-notch services.

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