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Letter to the Editor: BGE Urges Customers to Plan for Outages

A Baltimore Gas & Electric official shares tips on preparing for Hurricane Sandy.

 

Editor's Note: The following letter to the editor is from Jeannette M. Mills, Baltimore Gas & Electric's vice president of customer operations and chief customer officer, encourages residents to actively prepare for impending storms and anticipated power outages.

While the exact path of Hurricane Sandy continues to fluctuate, as soon as it became apparent there could be a possible East Coast landfall, BGE began the process of pre-mobilizing employees, calling in assistance from out-of-state crews and preparing for a hurricane impact. This is expected to be a very dangerous storm with high winds, heavy rain and possible flooding – all of which can cause whole trees, tree limbs and water to damage our electric equipment, resulting in outages for customers.

Just as BGE is preparing, we strongly advise customers to take the time now to plan in advance to protect families and property, particularly given the strong possibility of extended power outages. Preparation includes monitoring the weather and noting BGE’s number—1.877.778.2222—for reporting an outage or a downed wire. Have mobile devices charged in advance, and for customers who rely on electric medical equipment, it’s essential that you have back up power sources and prepare for the option of an alternate location to wait out the storm in case of an extended outage. Those who have generators should ensure they operate them safely.

Just as delivering safe and reliable electric and gas service is a vital responsibility for BGE, ensuring that our customers are informed is also extremely important. For updates on the storm, visit our website, www.bge.com, follow myBGE on Twitter and Facebook, and stay tuned to the news. We want to thank all BGE customers in advance for preparing to weather Hurricane Sandy. 

Sincerely,

Jeannette M. Mills

Vice President, Customer Operations & Chief Customer Officer

Baltimore Gas and Electric Company

Related Topics: BGE, Baltimore Gas & Electric, and Hurricane Sandy

JoAnn Nicholls

7:50 am on Saturday, October 27, 2012

I think after all the minor storms where BG&E customers have been out of power for WEEKS, we get it that they we will NOT have power from Frankenstorm.....DUH???

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Urge Tech

11:38 pm on Wednesday, January 2, 2013

Highly descriptive post, I enjoyed that bit. Will there be a part 2?
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Fran

11:17 am on Saturday, October 27, 2012

Since they know the storm is coming why don't they have the out of State crews on their way so that they are here when the storm hits instead of waiting until afterwards and then have to wait 2 day for them to get here. Oh thats right it will cost them money and cut into their profits.

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FIFA_archived

11:22 am on Saturday, October 27, 2012

Did you read the article or just see "BGE" in the headline to begin your rant.

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Dan

11:25 am on Saturday, October 27, 2012

Fran didn't do well on reading comprehension tests.

"While the exact path of Hurricane Sandy continues to fluctuate, as soon as it became apparent there could be a possible East Coast landfall, BGE began the process of pre-mobilizing employees, calling in assistance from out-of-state crews and preparing for a hurricane impact."

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Evets

10:18 am on Monday, October 29, 2012

I drove home from the western part of Virginia yesterday. We passed dozens of power company trucks driving in convoys towards the east coast. Some of these trucks were from companies in Kentucky, Tennessee, Louisiana, and Missouri. Seems to me that power companies around here are prepared.

Honeygo Hal

11:35 am on Saturday, October 27, 2012

The news last night said extra crews are coming from Oklahoma and Texas. Would Fran like to pay for them and their trucks to be flown in?

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Don Risher

12:33 pm on Saturday, October 27, 2012

Here at Belair Engineering we are busy installing emergency standby home generators. It takes time to install a generator and pass all the required inspections and upgrade gas meters or LP tanks. I wish we could install next day but it's just not possible. Don Risher VP Belair Engineering info@belaireng.com

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Joe

10:21 am on Sunday, October 28, 2012

Fifa, what fuel is your whole house generator? Diesel or NG?

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FIFA_archived

10:58 am on Monday, October 29, 2012

Sorry Joe, did not see your reply. Propane tank. 1,000 gal.

Gerri Cappuccio

1:34 pm on Saturday, October 27, 2012

BG@E is never prepared. The closest shelter to me is 25 miles away. I cannot envision driving in an area with downed wires. During the last storm my house literally fell down. I wonder what will happen this time???? Gerri

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John Holmes

8:29 am on Sunday, October 28, 2012

Ok, so it's BGE's fault you live 25 miles from a shelter, you can't figure out what to do if wires are laying in the road in front of your car and oh yeah, it's their fault your house fell down. You may want to start heading for that shelter.

RJ Teich

1:45 pm on Saturday, October 27, 2012

WE need to plan for outages? Excuse me, but shouldn't BGE be the one that needs to plan? And when I say plan, not when the power goes out, people are dying and their customers don't have power for weeks. Then and only then does BGE call in the troops. What they need to do is stop the outages BEFORE they happen! Growing up in the late fifties into the sixties if power went out, it was hours AND the same day it was restored, unlike their lousy track record of today. Having NEVER lived near water, but living in Howard County, BGE got me with a three day outage once which scarred me for life!

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John Holmes

8:38 am on Sunday, October 28, 2012

RJ, BGE started recruiting out of state contractors for help on Thursday. Storm centers and staging sites have been set up and are ready to go, just waiting for the storm. Scarred?

Maryellen Brady

7:25 pm on Saturday, October 27, 2012

I got a phone call this morning from BGE telling me what to do. I am glad they are preparing seriously for this storm. It took me 4 days to get thru to them to report the outage at my house. So, we will see, how it goes. Got my lanterns from camping store, flash lights, batteries (lots of batteries) and battery powered fans to help with air circulation. Also, have books, paper ready too.

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Patch reader

7:30 pm on Saturday, October 27, 2012

Be prepared!

Fill up your gas tank, buy plenty of batteries for your flashlights, make sure you have enough medication, have enough food for you AND your pets!

Google how to be PREPARED!

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Jeanne

7:52 pm on Saturday, October 27, 2012

If we have an extended loss of power and my husband has trouble breathing and his emergency inhaler is not enough he needs to use is nebulizer and that needs power. I was very surprised I didn't see crews out cutting tree limbs so they won't fall on lines as a preventive toll to save the power from going off. The last time we lost power we were told to go to the er with my husband or get a hotel room, of course BG&E wouldn't pay for either. Looks like Hubby will be living at work monday & tuesday so he can use hi neb.

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FIFA_archived

8:07 pm on Saturday, October 27, 2012

I sympathize with your problem, but how can you not be prepared if somene's life depends on it. Find a neighbor with a generator NOW!

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McGibblets

8:23 pm on Saturday, October 27, 2012

Its an unfortunate situation your husband is in Jeanne, we all have our burdens we deal with. Why not look for or invest in a battery operated or backup nebulizer? you can also buy rechargeable battery packs that will hold enough charge to run your device for a decent amount of time. There are options, BETTER ONES, aside from BGE cutting and clipping any and every tree that grows.

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Richard Hertz

9:48 pm on Sunday, October 28, 2012

You expect BGE to provide alternatives, free of charge, if the service for which you willingly pay is interrupted because of a storm?

If McDonalds runs out of Big Macs during the storm will you expect them to pay for you to get a Whopper at Burger King?

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Jeanne

9:58 am on Monday, October 29, 2012

My husband is planning on going in to his job if he starts to have trouble and inhaler didn't help because they have 2 generators. I will look into the battery operated nebs, thank you for the suggestion. We have been told in the past that the only way to get battery operated is if you are on oxygen, hopefully that has changed. Everyone be safe.

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Jeanne

10:13 am on Monday, October 29, 2012

To Richard: due to multiple homes having people with medical equipment our area is one of the priorty areas to get the power back on. We normally will get our power back within 2 hours. That is why our friends know to come here if they loose thier power because we don't have extended power outages thankfully. During another storm it had been well over 4 hours and I started seeing ambulances in other courts so I called BG&E to get an update and to ask about what we should do since they weren't getting the power back on after I had been told it would take 1 1/2 hours. The person was very pleasant but as I explained to them if we had known it would have been over 4 hours we would have made other arrangements, we were told 1 1/2 hours. I asked if they had already figured out the problem so the time they were giving me was a "repair" time and they said they had.
Since you have to get documentation filled out by your doctor and BG&E made promises yes I did expect help for the person with the medical situation. When I talked to a supervisor at BG&E 2 weeks later I was told I was correct.

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Richard Hertz

1:40 am on Friday, November 2, 2012

OMG, you were told something by BGE that turned out to not be true? I hate to break it to you, but BGE can't always know, to the minute, or even to the hour, how long it will take to repair a power outage. If my life depended on it, I sure wouldn't be taking the word of some BGE flunky on the phone. Your willingness to be dependent upon others, when your husband's life depends on it, staggers the mind.

I assume you're a grown up. Act the part. Take control of your situation. Get a battery backup system. Get a generator. A full-house backup generator can be had for $10-20k. That might sound expensive, but if your life depends on it it's cheap.

Joyce Gantt

11:40 pm on Saturday, October 27, 2012

I would think that by now, those of us who have ever lived through a power outage and especially those with medical problems who must rely on electricity would have invested in either a gas generator or a whole house generator to take care of those must have appliances. A gas generator is not all that expensive, but of course if you wait until the last minute to buy one, you may not be able to find one. The people who repair those downed wires are only human, just like you and me. Cut them some slack. they do the best they can and remember while they are up on some pole fixing wires in your neighborhood it's very likely that power is out in their neighborhood, too. Get yourself ready and you won't be singing the blues. Just sayin'.

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Bart

8:44 am on Sunday, October 28, 2012

I find it amazing to read some of the complaints here. BGE is not responsible for the storm. BGE spends millions yearly trimming trees and other "vegetation", as they put it in their newsletters. Just because you don't see them, doesn't mean they're not out there. Maybe not at your house, but they're there.
They have brought in 2000 extra workers for this storm, which may or may not cause a lot of damage, as no one can predict, 100% how it will travel, and how fast. Now, if there is damage, BGE will be criticized for not having enough extra manpower, if it fails to materialize, then they will be criticized as fools for wasting money, and everybody will gripe when rates go up. BGE can't win, either way.
If you need power for a health issue, you should have had an emergency generator a long time ago.
If you're worried that you live in a very remote spot, leave now. It's not BGE's fault that you didn't take precautionary measures.
I agree with Joyce. I have seen those workers in some situations where most of us would run away.
It's your job to be prepared.

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Joe

10:21 am on Sunday, October 28, 2012

I gave BGE kudos last time we were without electric for 3 1/2 days last spring. I tried to talk to the helpers but they spoke only broken English since they were from Nova Scotia and spoke French. I gave them a case of cold Small Craft Warning beer from Hugh Sisson's brewery Heave Seas. They looked tired and ready for a rest.

self reliant

9:35 am on Sunday, October 28, 2012

Since the weather is unpredictable and I am not willing to have my rates increased to pay for the power company to fully harden and install redundant supply lines to my home, I take the responsibility to prepare myself and my family. I do not give into the hype of the storm hoarders. The weather reporters are going to hype storms in order to increase their audience. The stores are going to hype storms because the masses suddenly buy in bulk. Do you think buying an extra box of pop tarts and a pack of D batteries is truly sufficient preparation? Really?

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John

9:52 am on Sunday, October 28, 2012

The rage against BG&E is almost comical. This thing called "wind" blows these other things called "trees" and branches fall on power lines. It's called "weather." Now, if you want BG&E to invest billions of dollars and spend...oh, about 50 years putting the entire state's power lines underground then fine. Until then, unless you think BG&E can control falling trees and branches, then deal with power outages, and get a grip.

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John Cole

3:01 am on Friday, November 2, 2012

The rage against BG&E is because they have taken our money for the last 30 years, but have spent very little on updating their infrastructure, preferring to pay dividends to their shareholders, thereby increasing the share value.. Visit any country in Europe and you will have a hard time finding a pole, and outages are rare, except in severe floods.

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number9dream

8:04 am on Friday, November 2, 2012

@John Cole

Are European utilities publicly traded?

Joe

10:14 am on Sunday, October 28, 2012

C'mon people!!! It will be a few days to 5 without electricity. If you are in generally good health this should be a cake walk. It is not the season we will need heat or AC so that issue is moot. If you have electric needs for medical or any other reason it is YOUR responsibility NO ONE ELSE'S to make sure you have the electric you need. A $300 generator will provide that and that $300 investment in your health is yours and no one else's to make.
If you are older and not able to do some things to prepare THAT is what family and friends and neighbors are for. Don't be afraid to ASK for help if you need it because may are more than willing to help you through. Its what neighbors do.

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The Truth

6:21 am on Friday, November 2, 2012

Agreed, you don't get if you don't ask...

The Truth

6:19 am on Friday, November 2, 2012

The rage shouldn't be against BG&E, as individuals in society the question remains, what steps has one taken to ensure the safety of his or her family and the community at large?
Are trees on an individual’s property above or around power lines? Or are your neighbor’s trees? How about the community one lives in? If the answer is yes to any of the questions, it’s not BG&E’s responsibility to prune the trees.

“Outages are rare except in except in severe floods”…. Every year a storm hits the mid-Atlantic region, if one speaks of infrastructure regarding power in older neighborhoods, the cost would be unbearable.
Between environmental permits, wetlands, and crossing individual’s property, it would be a nightmare for any incorporation to install underground utilities in existing neighborhoods. If I am not mistaken, businesses are in business to make money or at least that’s the share holder’s intent.

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The Truth

6:28 am on Friday, November 2, 2012

I have to chime in on this as well...there are men & women from all over the country trying to help MD folks restore power.

Be grateful and quit complaining.

These folks are away from their families, missing birthdays, anniversaries and friends.

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John Cole

6:31 am on Friday, November 2, 2012

The cost would not be unbearable, as I have said, Europe have acheived. Remember, it would be a shared cost between BG&E, Comcast and Verizon.
If Verizon can lay fiber optic the whole length of I95 and Rte 40, this CAN be done. Once it is done, BG&E won't have to pay for thousands of crews and trucks to come visit every year.

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number9dream

7:33 am on Friday, November 2, 2012

The fiber optic was a new installation. The electric/cable/telephone work of which you speak is a retrofit. I think you underestimate the cost.

One of the costliest parts of a highway widening project, from design, right-of-way or easement acquisition, and construction is utility relocation.

Take a drive up Belair Road between the Baltimore beltway and Bel Air and count the number of poles and the miles of line. You may start having second thoughts.

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FIFA_archived

7:50 am on Friday, November 2, 2012

I have to question your "fact" John. Please give source for your statement that Europe has achieved this.

One of the largest power outages of all time occurred in Italy (55 million people) due to storms.

http://en.wikipedia.org/wiki/2003_Italy_blackout#Causes

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Honeygo Hal

9:08 am on Friday, November 2, 2012

BGE estimates that it costs $1 million per mile to bury power lines. Verizon and Comcast would incur separate costs to bury their lines.

BGE's stance is that customers would have to shoulder that burden.

Hardening costs money - how hard do you want to go?

NottinghamFamily

6:47 am on Friday, November 2, 2012

I have friends who just got their power on last night (Carney/Parkville area) and it was hard on them. However, they planned well and had enough supplies, are in good health etc. They did have a network of friends and family to visit for hot showers and meals, so although it was a long, cumbersome outage, they did OK considering. I finally broke down and bought a generator, enough to power four reasonable items at once. While we were fortunate not to have to use it during Sandy, it's good to know it's there.

I'm of the camp that doesn't rage at BGE, but I truthfully don't know the whole story or I could comment more appropriately I guess. I'm listening and reading though!

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G-Man

8:15 am on Friday, November 2, 2012

John, I believe you are comparing "apples to oranges" on this one. Living there, I do not recall a lot of power outages however, their infrastructure is a lot to be desired. For instance I lived on the economy in a small town in Germany where my house was connected to a work shop. I later realized that I was paying for the power for the house and workshop because they were on the same power source. They don't use meters like we do here in the states.

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John Cole

8:27 am on Friday, November 2, 2012

There is absolutely no difference; all properties are metered. However, it is quite common for a business that has an adjoining dwelling to share a meter. There is a reason for that; commercial power in some countries costs less than residential power. The same situation exists here in the UDA; consider farms, for example.

John Cole

8:22 am on Friday, November 2, 2012

@number9dream
Yes they are publicly traded.

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John Cole

8:43 am on Friday, November 2, 2012

@FIFA
The source is myself. I have lived in several countries in Europe, and ran a multinational, which meant a LOT of travelling throughout Europe.

The source you cite related to 400kV powerlines which are carrying power from a generating source. These are cables on pylons, not poles, and this particular cable crossed the alps, where it is geoligically impossible to bury them, Also note the average outage was 3 hours, with the longest outage being 12 hours. The innefectivness of ENEL, the Italian energy supplier, meant there were rolling blackout for two days, as they scrambled to get ther natinal grid working properly.
3 hours, or 12 hours - it's a lot different that what many Marylanders have to suffer.

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FIFA_archived

8:50 am on Friday, November 2, 2012

As someone who also lived in Germany for 9 years I don't recollect a noticeable absence of lines. In the cities yes, away from the cities no.

But the sheer cost of removing poles in the US and putting everything underground is unfathomable. You make it sound like it is inexpensive, it is not.

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FIFA_archived

8:52 am on Friday, November 2, 2012

As an aside, I don't recollect the last time a hurricane hit Europe?

John Cole

8:53 am on Friday, November 2, 2012

@number9dream
All roads require resurfacing; that is the time to deal with this.
This is a one time cost, whereas pulling crews from around the country every year is using up the funds that should go towards updating the infrastructure.

Power poles and excessive signage turn this state from a beautiful state to something that is now outdated and a little scruffy.

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Buck Harmon

9:15 am on Friday, November 2, 2012

Agree...bury the lines under the roads,,,makes sense so it probably won't happen..

G-Man

9:08 am on Friday, November 2, 2012

One reason BGE mentioned with the high cost of running lines under ground was the variances and easements that they would have to deal with. I agree with you to a point but this would be a collective effort from government and commercial entities and I do not have a lot of faith with our state and local government to broker the deal. Also, in my neighborhood our power lines are underground and since the rezoning of power, we lose power often and for a long time. During Sandy I lost power for 2 1/2 days.

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Buck Harmon

9:18 am on Friday, November 2, 2012

To bury power lines under roadways would not require the easement issues mentioned...at least not enough to make a huge difference.

John Cole

9:12 am on Friday, November 2, 2012

@FIFA
http://en.wikipedia.org/wiki/European_windstorm#Notable_windstorms
I was actually on a cross-chanell fery from France to England when the totally unpredicted 1987 storm hit.

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G-Man

9:29 am on Friday, November 2, 2012

Okay hypothetically speaking, what happens if there is an issue with the lines. Then the roads have to be dug up, correct? So, the way my lines are buried they are laid underground next to the road. There's a lot of logistics involved and unfortunately I am not an expert. I agree with underground power lines but there are still problems with the existing infrastructure. I still lost power for 2 1/2 days

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John Cole

9:37 am on Friday, November 2, 2012

The lines are buried in a conduite (think pipe) with regular access points.

Buzz Beeler

9:55 am on Friday, November 2, 2012

John, obviously I think our infrastructure is very frail and faces unpredictable challenges in the future with the obvious climate change that is cyclical. Pay now or pay later. MD was sparred a major hit unlike NY and NJ. We were lucky.

You should also know that some of the people you are responding to have numerous AKA's and have very little creditability. Just click non their names and read their comments.

It's easy for people to make comments seated in front of their warm house with their computers and power. Did I mention gasoline?

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John Cole

10:01 am on Friday, November 2, 2012

Yes, I am aware of the trolls. Just sometimes (rarely) they have a valid question!

Buck Harmon

10:20 am on Friday, November 2, 2012

The cost to maintain buried power lines would be cut enormously...the tree maintenance alone is crushing...cost of power could eventually be reduced because of maintenance savings...would be good for future generations...

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